Privacy Policy
1. Who We Are
Cado Premier Cleaning Group is operated by JENAO Solutions LLC, doing business as Cado Premier Cleaning Group. In this policy, "Cado", "we", "our" or "us" means JENAO Solutions LLC d/b/a Cado Premier Cleaning Group.
Website: https://cadopremierclean.com
Email: info@cadopremierclean.com
Service area: Indianapolis, Greenwood, and nearby communities in the greater Indy area.
2. Information We Collect
We collect information that helps us respond to inquiries, prepare cleaning estimates, schedule service, communicate with clients, and safely perform cleaning work. The information we collect may include:
Contact information, such as your name, phone number, email address, and preferred contact method.
Service address and access details, such as address, apartment or unit number, parking instructions, gate codes, door codes, key location, or other approved access instructions.
Cleaning request details, such as service type, square footage, bedrooms, bathrooms, frequency, selected add-ons, home condition, priority areas, rooms to avoid, pets, allergies or sensitivities, and special instructions.
Optional photos or notes you choose to provide, such as photos of kitchens, bathrooms, main living areas, move-out condition, or problem areas to help us quote accurately.
Booking and payment-related information, such as appointment date, service history, invoices, deposits, card hold status, payment confirmations, refunds, credits, and transaction records. Payment card details are generally handled by our payment processor and booking platform; Cado does not need to see your full card number.
Website and device information, such as browser type, IP address, approximate location, pages viewed, referral source, cookies, and how visitors interact with the website.
Communication records, such as emails, text messages, phone call notes, quote requests, booking notes, reviews, and customer support messages.
3. How We Use Information
We use the information we collect to operate Cado professionally and provide a better client experience. This includes:
Responding to quote requests and service inquiries.
Preparing estimates and confirming final service details.
Scheduling, rescheduling, and managing cleaning appointments.
Providing residential, move-in/move-out, deep/reset, recurring, and small office cleaning services.
Communicating appointment reminders, arrival windows, access instructions, payment updates, and follow-up messages.
Processing deposits, card holds, invoices, payments, refunds, credits, and chargeback-related records.
Sharing necessary job details with assigned Cado team members or service providers so they can safely and properly complete the cleaning.
Improving our website, booking process, service menu, and client experience.
Requesting reviews or feedback after service, where appropriate.
Protecting Cado, our clients, workers, property, and legal rights.
Complying with business, tax, insurance, accounting, and legal obligations.
4. Text Messages, Emails, and Marketing
If you submit a quote request, book service, or contact us, we may reply by phone, email, or text message about your request. Appointment reminders and service-related messages may be sent through our booking or communication tools.
If we send marketing or promotional messages, you may opt out at any time by using the unsubscribe option where available or by contacting us at info@cadopremierclean.com. If you opt out of marketing, we may still send service-related messages about active bookings, payments, safety, access, or account issues.
5. Cookies and Website Tools
Our website may use cookies, analytics tools, embedded forms, booking tools, or similar technologies to help the site work, understand website performance, and improve the booking experience. You can usually adjust your browser settings to block or delete cookies, but some website features may not work correctly if cookies are disabled.
6. How We Share Information
We do not sell client information. We may share information only when it is reasonably needed to operate the business, provide the service, or comply with the law. This may include sharing information with:
Booking, scheduling, customer-management, form, email, text, payment, or website service providers.
Assigned Cado cleaners, staff, or authorized representatives who need the details to complete or support your service.
Payment processors, banks, accounting providers, insurers, attorneys, tax professionals, or other professional advisors.
Government agencies, courts, regulators, or law enforcement if required or allowed by law.
Successors or advisors in connection with a business reorganization, sale, financing, merger, or similar transaction, if applicable.
We only provide workers and vendors with the information they reasonably need for the task they are performing.
7. Photos, Reviews, and Testimonials
If you send photos for a quote or service review, we use them to understand the job and support service quality. We will not use photos of the inside of your home for marketing unless we have permission or the image is edited so that it does not identify you or your property. If you leave a public review, we may reference or display that public review in our marketing or on our website.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to protect information in our custody. No website, email, text message, or online system can be guaranteed to be completely secure. Please do not send highly sensitive information unless it is needed for the service and you are comfortable sharing it through the selected method.
9. How Long We Keep Information
We keep information as long as reasonably needed for the purposes described in this policy, including service history, customer support, accounting, tax, insurance, legal, dispute-resolution, and business recordkeeping needs. We may delete or anonymize information when it is no longer needed.
10. Your Choices
You may contact us to ask to update, correct, or delete certain information we maintain about you. We may need to keep some records when required for accounting, tax, legal, insurance, fraud-prevention, dispute-resolution, or business purposes.
You may also opt out of marketing communications. Service-related communications may still be sent when they are needed for an active booking, quote, account, payment, safety, or policy issue.
11. Children’s Privacy
Our website and services are intended for adults requesting cleaning services. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us so we can review and address it.
12. Third-Party Links and Platforms
Our website may link to or use third-party tools such as booking platforms, payment processors, social media pages, maps, review platforms, or embedded forms. Those services may have their own privacy practices and policies. We are not responsible for the privacy practices of third-party websites or platforms.
13. Updates to This Policy
We may update this Privacy Policy from time to time as our business, website, booking tools, or legal requirements change. The “Last updated” date will show when this policy was most recently revised. Continued use of our website or services after an update means the updated policy applies going forward.
14. Contact Us
If you have questions about this Privacy Policy or how Cado handles personal information, contact us at:
Cado Premier Cleaning Group
JENAO Solutions LLC d/b/a Cado Premier Cleaning Group
Email: info@cadopremierclean.com
Website: https://cadopremierclean.com