Cancellation, Payment, Refund, and Re-Clean Policy

Residential public bookings are card-only. The customer authorizes Cado and its payment providers to place a temporary authorization for the estimated total, normally one calendar day before service or at confirmation for a same-day booking. An authorization is not a completed charge. The card issuer controls when a released authorization disappears.

If authorization fails or 3D Secure authentication is incomplete, the booking remains pending. Cado will provide a reasonable correction deadline. If the issue remains unresolved two hours before the arrival window, Cado may cancel the booking. A late-cancellation fee applies only if the failure is customer-controlled and the fee was accepted at booking.

Cado captures the final approved amount after service on the service date. Cado will not add unapproved labor or extras. If conditions differ materially, Cado may perform only the confirmed scope, offer an approved change, reschedule, or decline unsafe work. Cancellation, access, same-day, or Sunday fees already disclosed and accepted may be charged according to this policy.

• At least 48 hours before the arrival window: no fee.
• From 24 to less than 48 hours: $25 cancellation fee. One fee-free reschedule is available if requested in that period and completed within 14 days, subject to availability.
• Less than 24 hours, same-day cancellation, or customer-controlled lockout after arrival: $50 cancellation fee.
• If Cado reasonably fills the cancelled capacity, Cado may reduce or waive the fee.
• A verified emergency, dangerous weather, serious illness, or utility failure outside the customer's control may receive a documented fairness review.

A lockout occurs only when Cado arrives within the confirmed window, cannot enter safely for 15 minutes, and makes reasonable contact attempts. Inaccurate or expired codes, unavailable keys, unauthorized access, unsecured aggressive pets, or a customer-controlled unsafe condition may be treated as a lockout.

A new or materially changed request made on the service date may receive the approved $60 same-day surcharge. Sunday service receives the approved $50 surcharge. Each surcharge must be displayed or disclosed and accepted before confirmation.

Unless a signed SOW states otherwise: at least 72 hours, no fee; 24 to less than 72 hours, $100; less than 24 hours or customer-controlled lockout, $200. Multi-day, specialty, turnover, construction-adjacent, or event work may use a different fixed fee in a separately signed deposit and cancellation schedule when disclosed before acceptance. Cado may reduce or waive a fee when fairness or applicable law requires.

Report a missed included checklist item in writing within 24 hours and identify the location and issue. Cado will review the scope, notes, and documentation. For a verified issue, Cado will offer one corrective touch-up of the affected included area, normally within 48 hours when safe access and operating availability permit. A touch-up does not add excluded work or a new condition.

Refunds are not automatic. A corrective touch-up is the first remedy for a verified quality issue. If correction is unavailable, inappropriate, or unsuccessful, an authorized owner may approve a refund of the affected service charge or another fair resolution. Approved refunds return to the original payment method. Banks and card issuers control posting time. Completed and properly delivered work is not refundable merely because expectations outside the confirmed scope changed.

The customer must promptly replace a failed payment method. Cado may suspend future service after notice and a reasonable opportunity to cure. A returned or reversed payment may receive an actual processor or bank fee not exceeding $35 unless a higher documented cost is lawful. Cado will not charge both a returned-payment fee and an unrelated penalty for the same event.

Contact info@cadopremierclean.com or 463-800-7630 with a booking ID and specific question. This invitation does not restrict legal or card-network rights.