Terms and Conditions
1. Company and Website
Cado Premier Cleaning Group is operated by JENAO Solutions LLC, doing business as Cado Premier Cleaning Group. These Terms and Conditions apply to the website located at https://cadopremierclean.com and to quote requests, booking requests, and cleaning services arranged through the website, booking page, email, phone, text message, or other approved Cado communication channels.
By using our website, requesting a quote, submitting a booking request, or accepting cleaning services, you agree to these terms. If you do not agree, please do not use the website or book services with Cado.
2. Services Offered
Cado provides professional cleaning services, which may include standard residential cleaning, deep/reset cleaning, move-in/move-out cleaning, recurring cleaning, apartment/condo cleaning, and small office/commercial cleaning when available and accepted by Cado.
Service availability may depend on location, schedule, staffing, property condition, service scope, requested add-ons, access, safety, and whether the requested service falls within Cado’s current capabilities.
3. Quotes, Estimates, and Booking Confirmation
Online prices, instant estimates, and booking totals may be estimates unless Cado confirms them in writing. Final pricing may depend on service type, home size, number of bedrooms and bathrooms, frequency, home condition, selected add-ons, photos, special requests, pets, clutter, heavy buildup, move-in/move-out condition, or commercial scope.
A booking request is not fully confirmed until Cado accepts the request and confirms the appointment. Cado may decline, revise, or request more information before accepting a booking.
4. Service Scope and Add-Ons
The scope of service is based on the service selected, the details provided by the client, and any written confirmation from Cado. Standard cleaning is intended for maintained homes. Deep/reset cleaning is intended for homes needing more detailed attention, buildup correction, or a first-time reset. Move-in/move-out cleaning is intended for empty or mostly empty properties prepared for a new occupant or transition.
Some tasks are add-ons or custom-quote items, such as inside oven cleaning, inside refrigerator cleaning, inside empty cabinets, interior windows, heavy pet hair, finished basement cleaning, garage sweep, or unusual requests. If a task was not selected, quoted, or confirmed, it may not be included.
5. Services Not Included Unless Specifically Approved
Carpet shampooing, steam cleaning, or extraction.
Exterior window cleaning or high ladder work.
Floor stripping, waxing, buffing, or refinishing.
Mold remediation, pest waste cleanup, hoarding cleanup, or biohazard cleaning.
Heavy post-construction cleanup, paint removal, or hazardous material handling.
Moving heavy furniture or appliances.
Cleaning areas that are unsafe, inaccessible, or outside the agreed scope.
Restoration of permanent stains, damage, corrosion, etching, hard water damage, rust, grout discoloration, or normal wear and tear.
6. Client Responsibilities
To help us provide the best service, clients are responsible for providing accurate information and preparing the home or workspace for cleaning. This includes:
· Providing accurate contact information, service address, parking instructions, access instructions, and any gate or door codes needed.
· Making sure water, electricity, working lights, and safe indoor conditions are available.
· Securing valuables, cash, jewelry, medication, firearms, confidential documents, fragile items, and personal items before service.
· Picking up excessive clutter so the team can focus on cleaning rather than organizing.
· Providing pet instructions and safely securing pets if needed.
· Telling Cado about allergies, sensitivities, delicate surfaces, damaged items, rooms to avoid, or special concerns before the appointment.
· Making sure the property is ready for move-in/move-out service, including cleared rooms and completed contractor or moving work when applicable.
7. Access, Lockouts, and Unsafe Conditions
If Cado cannot access the property at the scheduled time because of missing or incorrect access instructions, lockout, unavailable key or code, no one home when required, unsafe conditions, utilities not available, or other preventable access issues, the appointment may be treated as a same-day reschedule or cancellation and fees may apply.
Cado may refuse, stop, or reschedule service if the property presents unsafe or unsuitable conditions, including but not limited to pests, bodily fluids, animal waste, mold, smoke or chemical hazards, aggressive pets, active construction, extreme clutter, no utilities, or situations outside our normal service scope.
8. Payments, Deposits, Card Holds, and Invoices
Cado may require a deposit, prepayment, card hold, or payment method on file to reserve an appointment. Payment terms will be shown during booking, in the quote, on the invoice, or in written communication from Cado.
Clients authorize Cado and its payment processor or booking platform to process approved payments, deposits, card holds, service charges, cancellation or rescheduling fees, add-ons, and other charges consistent with the confirmed booking and Cado’s policies.
If payment is declined, the appointment may remain unconfirmed, be placed on hold, or be canceled unless payment is corrected within the time Cado provides.
9. Rescheduling and Cancellation
Cado’s current policy is:
Rescheduling or cancellation with 48 or more hours’ notice: no fee.
Rescheduling or cancellation with less than 48 hours’ notice: a $50 late fee may apply.
Same-day cancellation, same-day rescheduling, no access, lockouts, incorrect access instructions, utilities not available, or changes after the team has been dispatched may result in a fee of up to 50% of the scheduled service price.
Repeated late changes by recurring clients may result in loss of a preferred recurring time slot or a deposit requirement for future appointments.
Cado may waive or adjust fees for true emergencies, unsafe weather, illness, or circumstances outside the client’s control. Full details are provided in the separate Cancellation, Rescheduling, and Refund Policy.
10. Satisfaction Concerns and Re-Clean Requests
If you are concerned about your cleaning, contact Cado within 24 hours after service. Please include your name, service address, appointment date, and a clear description of the concern. Photos may help us review the issue.
When appropriate, Cado may offer a targeted re-clean of missed areas within the original approved scope, a service credit, a partial adjustment, or another reasonable resolution. Re-clean requests do not include new tasks, new rooms, add-ons that were not selected, or conditions that require a higher service level than originally booked.
11. Damage, Breakage, and Pre-Existing Conditions
Please report any damage concerns as soon as possible and, when possible, within 24 hours of the appointment. Cado may request photos and information to review the concern.
Cado is not responsible for pre-existing damage, normal wear and tear, loose fixtures, unstable furniture, improperly installed items, delicate items not disclosed, items left in unsafe positions, permanent stains, corrosion, etching, rust, hard water damage, mold damage, grout discoloration, or damage caused by conditions outside Cado’s control.
12. Pets
Pets are part of many homes, and we ask clients to provide clear pet instructions before service. For safety, clients may be asked to secure pets in a separate room, crate, yard, or other safe area. Cado may reschedule or stop service if a pet creates an unsafe or disruptive condition.
13. Client Communications
By submitting a quote request or booking request, you agree that Cado may contact you by phone, email, or text regarding your request, service, payment, appointment reminders, policies, and follow-up. You may opt out of marketing communications, but service-related messages may still be sent when needed for active bookings, payment, safety, or account matters.
14. Reviews, Photos, and Feedback
Cado may ask for feedback or a public review after service. You are not required to leave a review. If you submit a public review, Cado may display or reference it in marketing. Cado will not use interior photos of your home for marketing without permission or without removing identifying details.
15. Website Content and Intellectual Property
The website, service descriptions, blog content, graphics, logos, forms, checklists, and other materials are owned by or licensed to JENAO Solutions LLC d/b/a Cado Premier Cleaning Group, unless otherwise stated. You may view the website for personal and informational use. You may not copy, reproduce, sell, republish, or misuse Cado’s content, branding, or materials without permission.
16. User Conduct
You agree not to use the website, booking tools, forms, or communication channels to submit false information, harass workers, interfere with service operations, attempt unauthorized access, transmit malware, misuse promotions, or engage in unlawful, abusive, discriminatory, threatening, or fraudulent conduct.
17. Third-Party Tools and Links
Cado may use third-party platforms for website hosting, forms, booking, payment processing, email, text messaging, maps, analytics, reviews, and social media. Those platforms may have their own terms and privacy policies. Cado is not responsible for the content, policies, or practices of third-party websites or platforms.
18. No Guarantee of Specific Results
Cado works to provide professional, checklist-based cleaning and clear communication. However, results can vary based on property condition, surface age, product buildup, stains, damage, hard water, rust, grout condition, ventilation, clutter, access, and the service level selected. Cado does not guarantee restoration of damaged surfaces or correction of conditions that require specialized services outside our scope.
19. Limitation of Liability
To the fullest extent permitted by law, Cado’s liability for any claim related to the website, booking, or cleaning service is limited to the amount paid by the client for the specific service giving rise to the claim. Cado will not be liable for indirect, incidental, special, consequential, punitive, or lost-profit damages, except where such limitations are not permitted by law.
20. Changes to These Terms
Cado may update these Terms and Conditions from time to time. The “Last updated” date will show when they were most recently revised. Continued use of the website or services after changes are posted means the updated terms apply going forward.
21. Governing Law
These terms are intended to be governed by the laws of the State of Indiana, without regard to conflict-of-law rules, unless another law is required to apply.
22. Contact Us
For questions about these Terms and Conditions, contact us at:
Cado Premier Cleaning Group
JENAO Solutions LLC d/b/a Cado Premier Cleaning Group
Email: info@cadopremierclean.com
Website: https://cadopremierclean.com